TERMS OF SALES
Reservation of accommodation or tourism locations by individuals
Contact details of the Service Provider:
•Sas Camping de Kergo, RCS de Lorient 82919418200012
•Lieu dit Kergo, 56400 Ploemel,
•02.97.56.80.66 - camping.kergo@wanadoo.fr – www.campingkergo.com
ARTICLE 1 - SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or bare pitches on the Kergo campsite, to customers, on its website www.campingkergo.com or by telephone, postal or electronic mail (emails), or in a place where the Service Provider markets the Services. They do not apply to location rentals intended to accommodate leisure mobile homes (mobile homes) which are the subject of a leisure contract.
The main characteristics of the Services are presented on the website www.campingkergo.com or in written form - paper or electronic - in the event of a reservation by means other than a remote control.
The Customer is required to read it before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer.
These General Conditions of Sale apply to the exclusion of all other conditions of the Service Provider, and in particular those applicable to other marketing channels for the Services.
These General Conditions of Sale are accessible at any time on the website and will prevail, where applicable, over any other version or any other contractual document. The version applicable to the Customer is the one in force on the website or communicated by the Service Provider on the date on which the Customer places the Order.
Unless proven otherwise, the data recorded in the IT system of the Service Provider constitutes proof of all transactions concluded with the Customer.
Under the conditions defined by the Data Protection Act and the European data protection regulations, the Customer has, at any time, a right of access, rectification, and opposition if the processing is not essential for the execution of the order and the stay as well as their consequences, to all of his personal data by writing, by mail and justifying his identity, to
Camping de Kergo
Lieu dit Kergo
56400 PLOEMEL
The Customer declares to have read these General Conditions of Sale and to have accepted them either by checking the box provided for this purpose before implementing the online ordering procedure, as well as the general conditions of use of the website www .campingkergo.com, or, in the event of a reservation outside the Internet, by any other appropriate means.
ARTICLE 2 - RESERVATIONS
The Customer selects on the site or provides information on any document sent by the Service Provider the services he wishes to order. It is the Customer's responsibility to verify the accuracy of the Order and to immediately report any errors to the Service Provider. The Order will only be considered final after sending the Customer confirmation of the acceptance of the Order by the Service Provider, by email or post, or by signing the contract in the event of a reservation directly at the premises where the Provider markets the Services.
Any Order placed on the website www.campingkergo.com constitutes the formation of a contract concluded at a distance between the Customer and the Service Provider.
All Orders are nominative and cannot, under any circumstances, be transferred.
ARTICLE 3 - PRICES
The Services offered by the Service Provider are provided at the rates in effect on the website www.campingkergo.com, or on any information medium from the Service Provider, when the Customer places the order. The prices are expressed in Euros, HT and TTC.
The prices take into account any reductions that may be granted by the Service Provider on the website www.campingkergo.com, or on any information or communication medium.
These prices are firm and not revisable during their period of validity, as indicated on the website www.campingkergo.com, in the email or in the written proposal sent to the Client. Beyond this period of validity, the offer lapses and the Service Provider is no longer bound by the prices.
They do not include processing and management costs, which are billed in addition, under the conditions indicated on the website www.campingkergo.com, or in the information (letter, email, etc.) previously communicated to the Customer, and calculated prior to placing the Order.
An invoice is established by the Seller and delivered to the Customer on request at the latest when the balance of the price is paid.
3.1. TOURIST TAX
The tourist tax, collected on behalf of the community of municipalities, is not included in the rates. Its amount is determined per person and per day. It is to be paid when paying for the Service and appears separately on the invoice.
ARTICLE 4 - TERMS OF PAYMENT
4.1. ADVANCE PAYMENT
Amounts paid in advance are down payments. They constitute a charge on the total price due by the Customer.
For rentals, a deposit corresponding to 30% of the total price of the provision of the Services ordered is required when placing the order by the Customer. For bare pitches, the deposit is 40 € maximum and the entire stay if less than 40 €. It must be paid upon receipt of the final rental agreement and attached to the copy to be returned. It will be deducted from the total amount of the order.
4.2. PAYMENTS
Payments made by the Customer will only be considered final after actual receipt of the sums due by the Service Provider.
4.3. NON-COMPLIANCE WITH PAYMENT CONDITIONS
In addition, the Service Provider reserves the right, in the event of non-compliance with the payment conditions set out above, to suspend or cancel the provision of the Services ordered by the Customer and / or to suspend the performance of its obligations. after formal notice remained without effect.
ARTICLE 5 - PROVISION OF SERVICES
5.1. PROVISION AND USE OF SERVICES
The accommodation may be occupied from 5 p.m. on the day of arrival and must be vacated by 10 a.m. on the day of departure.
For rentals, the balance of the stay must be paid in full 30 days before the date of arrival (under penalty of cancellation of this rental)
The bare pitch may be occupied from 2 p.m. on the day of arrival and must be vacated by 12 noon on the day of departure.
For bare pitches, the balance of the stay must be paid on site.
Accommodation and pitches are provided for a determined number of occupants for hire and may not under any circumstances be occupied by a greater number of people.
Accommodation and pitches will be left in the same state of cleanliness as on delivery. Otherwise, the tenant will have to pay a lump sum of 80 € for cleaning. Any degradation of the accommodation or its accessories will result in immediate repairs at the expense of the tenant. The end-of-rental inventory statement must be strictly identical to that of the start of the rental.
5.2. SECURITY DEPOSIT
For accommodation rentals, a security deposit of € 300 is required from the Customer on the day the keys are handed over and returned to him on the day of the end of the rental, subject to possible deduction of repair costs.
This deposit does not constitute a limit of liability.
ARTICLE 6 - DELAY, INTERRUPTION OR CANCELLATION OF STAY BY THE CUSTOMER
No reduction will be granted in the event of a delayed arrival, an early departure or a change in the number of people (whether for all or part of the planned stay).
6.1. MODIFICATION
In the event of a change in the dates or the number of people, the Service Provider will endeavor to accept as much as possible requests for change of date within the limit of availability, without prejudice to any additional costs; In all cases, this is a simple obligation of means, the Service Provider cannot guarantee the availability of a pitch or accommodation, or of another date; an additional price may be requested in these cases.
Any request to reduce the length of stay will be considered by the Service Provider as a partial cancellation, the consequences of which are governed by Article 6.3.
6.2. INTERRUPTION
A premature departure cannot give rise to any reimbursement from the Service Provider.
6.3. CANCELLATION
In the event of cancellation more than 30 days before arrival, a credit note for the amount of the total amount paid will be issued (deduction of administrative fees) and can be used over the next 12 months under the same conditions (depending on the dates of campsite openings).
No refund will be made by the Service Provider in the event of cancellation of the stay by the Customer less than 30 days before the scheduled date of arrival (except in cases provided for in Article 6.4 of these general conditions).
In all cases of cancellation, the processing and management costs (article 3) will remain with the Service Provider.
6.4. CANCELLATION IN CASE OF PANDEMIC
6.4.1. In the event of total or partial closure of the establishment during the dates of the reserved stay (which is assimilated to a measure of total or partial ban on reception of the public, insofar as the Customer is directly concerned by the application of this measure) decided by the public authorities, and which is not attributable to the Service Provider, the sums paid in advance by the Customer for the reservation of the stay will be reimbursed within 1 month .
However, the Service Provider cannot be held liable for additional compensation beyond this reimbursement of the sums already paid for the reservation of the stay.
6.4.2. Notwithstanding the provisions of article 6.3 CANCELLATION, any cancellation of the stay duly justified by the fact that the Customer would be affected by COVID 19 (infection) or other infection considered to be part of a pandemic, or would be identified as a contact case, and that this situation would call into question his participation in the stay on the dates planned
will result in:
- reimbursement of amounts paid in advance
- or if the customer prefers the issuance of a credit note valid for 18 months
Any processing and management costs as provided for in the general conditions will remain with the Service Provider. In all cases, the Customer must imperatively justify the event making him eligible for this right to cancellation.
6.4.3. By way of derogation from the provisions of article 6.3 CANCELLATION, in the event that the Customer is forced to cancel the entire stay due to government measures not allowing participants to move (general or local confinement, travel ban, closure borders), even though the campsite is able to fulfill its obligation and welcome Customers, the Service Provider
- will issue a credit note corresponding to the sums paid by the Customer, less processing and management costs (article 3) which will remain due to the Service Provider. This credit, non-refundable and non-transferable, will be valid for 18 months and refunded after 18 months if not used.
ARTICLE 7 - CLIENT'S OBLIGATIONS
7.1. CIVIL LIABILITY INSURANCE
The Customer accommodated on a site or in an accommodation must be insured in civil liability. An insurance certificate may be requested from the Client before the start of the service
7.2. ANIMALS
Our friends the dogs are accepted on a leash (for a displayed price) in the campsite and on their arrival, an updated health record is required. Category 1 and 2 dogs are strictly prohibited.
7.3. INTERNAL REGULATIONS
Internal regulations are posted at the entrance to the establishment and at reception. The Customer is obliged to take note of it and to respect it. It is available on request.
ARTICLE 8 - SERVICE PROVIDER'S OBLIGATIONS - GUARANTEE
The Service Provider guarantees the Customer, in accordance with the legal provisions and without additional payment, against any lack of conformity or hidden defect, resulting from a defect in the design or performance of the Services ordered.
The Services provided through the Provider's website www.campingkergo.com comply with the regulations in force in France.
ARTICLE 9 - RIGHT OF WITHDRAWAL
Activities related to the organization and sale of stays or excursions on a given date or at a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of the article L221-28 of the Consumer Code.
ARTICLE 10 - PROTECTION OF PERSONAL DATA
The Service Provider, who drafts these presents, implements the processing of personal data whose legal basis is:
● Or the legitimate interest pursued by the Service Provider when it pursues the following purposes:
- prospecting
- managing the relationship with its customers and prospects,
- the organization, registration and invitation to events of the Service Provider,
- processing, execution, prospecting, production, management, monitoring of customer requests and files,
- the drafting of acts on behalf of its clients.
● Either compliance with legal and regulatory obligations when implementing processing for the purpose of:
- prevention of money laundering and terrorist financing and the fight against corruption,
- invoicing,
- accountability.
The Service Provider only keeps the data for the time necessary for the operations for which they were collected and in compliance with the regulations in force.
In this regard, customer data is kept for the duration of the contractual relationship increased by 3 years for the purposes of animation and prospecting, without prejudice to retention obligations or limitation periods.
With regard to the prevention of money laundering and the financing of terrorism, the data are kept for 5 years after the end of the relationship with the Service Provider. In terms of accounting, they are kept for 10 years from the end of the financial year.
Prospects data are kept for a period of 3 years if no participation or registration in the events of the Service Provider has taken place.
The data processed are intended for authorized persons of the Service Provider.
Under the conditions defined by the Data Protection Act and the European Data Protection Regulation, individuals have the right to access data concerning them, rectification, interrogation, limitation, portability, 'erasure.
The persons concerned by the processing implemented also have the right to oppose at any time, for reasons relating to their particular situation, to the processing of personal data having as a legal basis the legitimate interest of the Service Provider. , as well as a right of opposition to commercial prospecting.
They also have the right to define general and specific directives defining the way in which they intend to exercise, after their death, the rights mentioned above.
- by email to the following address: camping.kergo@wanadoo.fr
- or by post to the following address: Sas camping de Kergo-lieu dit Kergo- 56400 PLOEMEL
The persons concerned have the right to lodge a complaint with the CNIL.
ARTICLE 11 - INTELLECTUAL PROPERTY
The content of the www.campingkergo.com website is the property of the Service Provider and its partners and is protected by French and international laws relating to intellectual property.
Any reproduction, distribution, total or partial use of this content is strictly prohibited and may constitute an offense of counterfeiting.
In addition, the Service Provider remains the owner of all intellectual property rights in the photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the request of the Customer) with a view to providing the Services to the Customer. The Customer therefore refrains from any reproduction or use of said studies, drawings, models and prototypes, etc., without the express, prior written authorization of the Service Provider who may make it conditional on financial compensation.
The same applies to names, logos or more broadly any graphic or text representation belonging to the Service Provider or used and disseminated by him.
ARTICLE 12 - APPLICABLE LAW - LANGUAGE
These General Conditions of Sale and the operations resulting from them are governed and subject to French law.
These General Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will prevail in the event of a dispute.
ARTICLE 13 - DISPUTES
All disputes to which the purchase and sale transactions concluded in application of these general conditions of sale could give rise, concerning their validity, interpretation, execution, termination, consequences and consequences and which could not have been be resolved between the Service Provider and the Customer will be submitted to the competent courts under the conditions of common law.
The Client is informed that he may in any event have recourse, in the event of a dispute, to a conventional mediation procedure or to any other alternative method of dispute settlement.
In particular, he may have recourse free of charge to the following Consumer Mediator:
• CM2C-14 Rue St Jean - 75017 PARIS
• contact@cm2c.net
ARTICLE 14 - PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE
The Customer acknowledges having had communication, prior to placing his Order, in a readable and understandable manner, of these General Conditions of Sale and of all the information and information referred to in Articles L 111-1 to L111-7 of the Code of consumption, in addition to the information required in application of the order of 22 October 2008 relating to prior information to the consumer on the characteristics of rental accommodation in outdoor hotels and in particular:
- the essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
- the price of the Services and ancillary costs;
- information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if it does not appear from the context;
- information relating to legal and contractual guarantees and their implementation methods; the functionalities of the digital content and, where applicable, its interoperability;
- the possibility of resorting to conventional mediation in the event of a dispute;
- information relating to the terms of termination and other important contractual conditions.
The fact for a natural (or legal) person to order on the website www.campingkergo.com implies full and complete acceptance and acceptance of these General Conditions of Sale, which is expressly acknowledged by the Customer, who waives, in particular, to take advantage of any contradictory document, which would be unenforceable against the Service Provider.
