FLOWERCAMPING DU LAC DE LA SEIGNEURIE
3 RUE DE LA SEIGNEURIE
90110 LEVAL
FRANCE
GENERAL CONDITIONS OF SALE IN FORCE
Version of October 12, 2024
The purpose of these General Terms and Conditions is to define the rights and obligations of the parties in the context of the rental of camping pitches and/or rental accommodation within our campsite.
By reserving a pitch and/or accommodation on our campsite, you acknowledge having read and accepted these T&Cs.
1/ Services - Prices
We offer bare pitches and rental accommodation for rent.
➢ Bare pitches
This is a bare pitch for your tent, caravan or motorhome.
The price of your stay is calculated from a basic package which includes the rental of the pitch, the possibility for 2 people to stay there, the possibility of installing 1 tent, 1 caravan or 1 camper van, 1 vehicle in addition to the tent or caravan and access to the reception facilities, entertainment and toilets, a connection to the electricity network (according to package).
Nature Package: 1 pitch for 2 people, 1 camper van or 1 car with a tent or caravan.
Comfort package: Nature + electricity package
Privilege package : Comfort package on a pitch with an area of at least 150 m
Premium Package: Comfort package with a Freecamp (private toilets and kitchenette)
Additional costs (additional person, additional vehicle, pets, etc.) are not included in the above packages and will be added to the latter. ( options ). Max. = 6 people on a pitch (including young children)
Electric barbecues and electric griddles are prohibited.
Your wishes for a specific location on the campsite can only be met depending on our reception possibilities upon your arrival.
➢ Rental accommodation
Our prices include the rental of accommodation based on the number of people (depending on the capacity of the accommodation ), parking for one vehicle, access to reception facilities and entertainment, water, gas and electricity charges up to 8KW/h of electricity per day and per accommodation. An electricity meter reading is taken at the beginning and end of the stay. Beyond 8 kWh , a financial contribution will be requested from customers according to the consumption count, it is set at 0.42 cents per kWh .
Bed linen and towels (sheets, covers and pillowcases ) are not provided (except pillows and blankets). They can be rented (see the booking page of the site or contact us).
A security deposit (maximum of € 500 depending on the rental) will be requested upon arrival by credit card imprint. It is cancelled within ten days of departure. However, we reserve the right to retain part or all of it in the event of loss, breakage or damage to the accommodation and/or its contents and/or equipment on the campsite.
We also ask for a security deposit of €75 for cleaning costs (unless the service has been purchased). We also reserve the right to keep it if we find that the cleaning has not been carried out upon departure according to the instructions communicated in the welcome booklet.
Upon arrival, holidaymakers are invited to carry out an inventory of the accommodation themselves and to check the cleanliness, presence and condition of the equipment and facilities offered using the inventory sheet present in the rental. This inventory must be carried out before noon the following day, via the Flowercamping application or a coupon completed with any observations or malfunctions noted. It must be returned to reception before noon the day after arrival.
Any comments made after the deadline will not be taken into account.
Holidaymakers inform reception of their departure time. The campsite comes to check the condition of the rental. The inventory is carried out after the holidaymakers have left.
In case of departure before the reception opens, between 7:30 and 9:00, the keys to the rental are left on the table inside the rental. The rented linen must be put back in the bag and left at the interior entrance of the rental.
The accommodation must be returned to its original condition upon departure; in particular, cleaning must have been done by you.
Electric vehicles :
The electrical installations of our mobile homes and the terminals assigned to the pitches are not suitable for recharging electric vehicles. Thus, it is strictly forbidden to connect an electric or hybrid vehicle to the electrical installations of the mobile home or the terminals. In the event of a breach of this provision, the customer will be held responsible for any damage (short circuit, fire, etc.) material or immaterial caused by the connection, with respect to the campsite and/or third parties. Offenders will be expelled from the campsite without notice and without reimbursement. A charging station is available to customers. Inquire at reception.
➢ Common provisions:
The prices indicated are inclusive of all taxes and do not include the environmental contribution ( eco-participation ) or the tourist tax which are paid in addition (per adult and per night).
Wifi is free and limited to a specific area (reception area and snack bar terrace)
Regardless of the formula adopted (bare pitch or rental accommodation), additional costs will be invoiced for additional vehicles, additional tents, animals, visitors, electricity if overconsumption...
No brochure or website can be immune to possible omissions or printing errors. Our prices are also subject to change depending on economic and commercial conditions. The contractual price, due by you, is the one affixed to your booking confirmation. We only guarantee the information published by us (on our website in particular).
2/ Booking conditions
➢ Booking terms and conditions
You can make a reservation on our website www.camping-lac-seigneurie.com, the website www.flowercampings.com or by telephone (03 84 23 00 13).
Any reservation request must be accompanied by:
• payment of a 40% deposit including the cost of the stay, including the price including tax of the services booked, and the eco-participation
• administration or management fees where applicable.
Reservations made via the website do not give rise to any administration fees.
• and the contribution for cancellation insurance (if taken out).
The reservation made only has contractual value upon receipt by you of a written reservation confirmation, by email, summarizing all the information relating to your stay (stay voucher).
The balance of the price of the stay, including the price of the services booked including tax and the eco- participation, must be paid no later than 30 days before the start of the stay. In the event that the balance is not paid within the aforementioned period, the stay is considered cancelled and our cancellation conditions described below apply.
Any reservation made less than 30 days prior to arrival must be paid in full upon booking.
➢ Right of withdrawal
According to Article L. 221-28 12° of the Consumer Code, the right of withdrawal does not apply to accommodation, transport, catering and leisure services provided on a specific date or at a specific frequency.
➢ Maximum capacity
For safety and insurance reasons, the number of occupants cannot exceed the capacity provided for by the type of accommodation or location reserved (1 to 6 people maximum, depending on the capacity of the accommodation or location), including newborns. If we observe upon your arrival that the maximum capacity of the accommodation or location reserved has been exceeded, we reserve the right to refuse you access to the accommodation or location reserved, without refunding the price of the stay on our part.
➢ Clientele - Minors
For safety reasons, minors not accompanied by a responsible adult for the entire duration of their stay are not accepted on our campsite. Except in special circumstances granted by the campsite upon presentation of written authorisation from the holder(s) of parental responsibility.
3/ Payment terms
➢ Accepted payment methods
You can pay for your reservation or stay using the following payment methods:
check , bank card, bank transfer, cash, ANCV (including ANCV Connect )
However, by way of exception, reservations made less than 30 days before the start date of the stay must be paid for by credit card exclusively.
➢ Passing customers
For stays on pitches without reservation (passage), you must pay at least the first night upon arrival. You are also responsible for indicating the desired or extended length of stay to reception. The balance must be paid no later than the day before departure; you must therefore take into account the reception opening hours. In the event of payment in advance and early departure, no refund will be made.
4/ Organization of the Stay:
➢ Arrival and departure times must be respected:
For rental:
Arrival from 4:00 p.m. to 8:00 p.m.
Departure between 8:00 a.m. and 10:00 a.m.
In location:
Arrival from 2:00 p.m. to 8:00 p.m.
Departure between 8:00 a.m. and 12:00 p.m.
A location not vacated by 12:00 p.m. will result in the payment of an additional night.
In case of late arrival, you must inform the campsite by telephone 03.84.23.00.13
Reception is no longer provided after the entrance barrier closes (9:00 p.m. in low season and 10:30 p.m. in July and August). In case of arrival after the reception closes (7:00 p.m. in low season and 10:30 p.m. in July and August), you will be invited to complete the reception formalities the following morning. You will leave an identity document which will be returned once the formalities have been completed.
➢ Late arrival and early departure
In the event of a late arrival or early departure compared to the dates mentioned on your booking confirmation, the entire stay will remain due. You will not be able to claim any refund for the part of the stay not completed.
➢ Animals
Dogs and cats, except category 1 and 2 dogs, are allowed on our campsite, with a supplement. We require that animals are kept on a leash within the campsite. Please respect the hygiene and environment of the campsite, and pick up excrement. The health record must be presented upon arrival at the campsite. Rabies vaccinations and a tattoo certificate are mandatory. Some rental properties do not accept animals. It is forbidden to leave animals alone in the rental properties.
➢ Internal regulations and swimming pool regulations:
You must respect the campsite's internal and swimming pool regulations throughout your stay, a copy of which is displayed at the campsite entrance, available at reception and published on our website. We are at your disposal to send you a copy by email upon request.
➢ Image
During your stay, we may be required to take photographs and/or make videos within the campsite for entertainment and/or communication purposes in which you and the people accompanying you may appear. By regularizing your reservation, you are presumed to authorize us to use the photos and/or videos in which you appear for the aforementioned purposes. You also vouch for this authorization for the people accompanying you. Any specific refusal must be notified to us in writing.
➢ Unavailability of certain services
One or more of the services we offer (swimming pool, restaurant, activities, entertainment, etc.) may be temporarily unavailable during all or part of your stay. We cannot be held liable in this regard; no partial or total refund of the price will be made as a result.
➢ Termination of the reservation contract in the event of a fault on your part
The reservation contract will be terminated automatically in the event of the occurrence of any of the following events:
- In the event of repeated non-compliance, i.e. noted again after a written formal notice, to comply with our internal regulations, you must leave your accommodation or your location within 4 hours of the termination of your contract, which will be notified to you by email, no refund of the price will be made on our part,
- In the event of non-arrival at the campsite within 24 hours from the start of your stay and without justification and/or written news of your arrival, we will dispose of your accommodation at the end of the aforementioned 24-hour period. We will retain, where applicable, all sums that you have paid us; no refund will be made.
5/ Modification of stay
You can request to change the dates and/or arrangements (type of accommodation) of your stay at our campsite, provided that your request reaches us by email at least 21 days before the initial arrival date.
However, you will have to book a new stay at our campsite during the same season as the one in which the initial stay was planned, depending on availability and current rates. Your initial stay cannot be changed more than once. If you are unable to honour the stay substituted for the initial stay, it will be considered cancelled; the sums paid will not be refunded to you.
If the price of the substituted stay is higher than that of the initial stay, you will have to pay the difference no later than 30 days before the new arrival date. Otherwise, the substituted stay is considered cancelled and our cancellation conditions described below will apply. If the price of the substituted stay is lower than the price of the initial stay, we will keep the price difference, as compensation for the loss resulting from the change of stay.
In the event of a change to the stay linked to options (supplements):
You pay for additional options on arrival (e.g. animals) and additional people whose first and last names you will provide (in compliance with the reception capacity)
If you have booked and paid for options and they are not there when you arrive (animals, additional people, etc.), no refund will be made by the campsite.
6/ Cancellation of stay:
➢ Cancellation by the customer
If cancellation occurs 30 days or more before the scheduled arrival date, the deposit will be retained by the campsite.
If cancellation occurs less than 30 days before the arrival date, the full amount of the stay will be retained.
To obtain possible compensation, we advise you to take out cancellation or interruption of stay insurance when booking.
If your cancellation is due to the fact that you reside in an area where a containment measure prohibiting people who reside there from moving around, to prevent the spread of Covid 19, is in force on the start date of your stay, the amount of the deposit paid, and, if applicable, the sums paid under the cancellation insurance, remain acquired by the campsite; the surplus will be the subject of a credit to be used on a future stay at the campsite, which must be booked during the same season as the cancelled stay or during the following season.
➢ Cancellation by the campsite
If we are forced to cancel a booking that we have confirmed to you, we will notify you as soon as possible by email. Any sums paid will be fully refunded.
By way of exception, if our cancellation is due to an administrative closure imposed in particular to combat the spread of Covid 19, the sums paid will remain ours and will be the subject of a credit to be used on a future stay at the campsite, which must be booked during the same season as the cancelled stay or during the following season.
7/ Complaints - Disputes
Any possible complaint relating to a stay must be made in writing and sent to us by registered letter with acknowledgment of receipt within 20 days of the end of the stay.
In the event of a dispute and in the absence of an amicable solution found within one month of receipt of the aforementioned letter of complaint, you may have recourse to a consumer mediator free of charge, provided that you contact them within one year of sending your letter of complaint.
By default, we suggest that you contact the following consumer mediator:
- Mediator body: MEDICYS,
- Address of the mediator: Toulouse,
- Mediator's website: www.medicys.fr,
- Mediator contact: contact@medicys.fr
8/ Personal data
When making a reservation, or during your stay, some of your personal data may be collected and processed by us.
When the reservation is made via our website or the website www.flowercampings.com, the methods of processing the data collected prior to the reservation or at the same time as it is made are subject to the confidentiality policy or the general terms and conditions of sale that you accept before confirming the reservation.
The personal data collected during a reservation made by telephone or during your stay are as follows:
- Name and surname of the person who made the reservation,
- Phone number that made the reservation,
- Email address of the person who made the reservation
- Date of birth of the person who made the reservation and accompanying persons
This data is collected and processed on the following bases:
- Your consent,
- The need to enable the execution of a reservation contract concluded between us.
No one other than us and the company Flower (Simplified Joint Stock Company with capital of €92,500, registered with the Toulouse Trade and Companies Register under number 492 355 508, with its registered office located at Les Espaces de Balma 4-5, 16 avenue Charles de Gaulle, 31130 BALMA) has access to the data collected.
The data collected is subject to processing for the following purposes:
- The execution of a reservation contract concluded between us;
- Management of your possible complaints,
- Maintaining our customer file,
- The carrying out of commercial prospecting actions by us and/or the Flower company,
- Management of our accounting.
The data collected will be kept for 5 years following the end of the stay for other data, except in the event of a dispute not resolved at the end of this period, in which case the data would be kept until the end of the dispute.
In accordance with the Data Protection Act No. 78-17 of 6 January 1978, it is specified that each person has the following rights over their data: right of access, right of rectification, right to erasure (right to be forgotten), right of opposition, right to limitation of processing, right to portability. Each person may also define guidelines relating to the retention, erasure and communication of their personal data after their death.
Each person may, for reasons relating to their particular situation, object to the processing of data concerning them.
To exercise this type of rights, letters must be sent by registered letter to the following address: Flower Campings, Les Espaces de Balma 4-5, 16 avenue Charles de Gaulle, 31130 BALMA, or to the following email address: contact@flowercampings.com.
Any person who is the victim of a breach of one of the above rights may file a complaint with the CNIL ( https://www.cnil.fr/ ).
Updated October 12, 2024
Rules for the swimming pool
Article 1: Access to the Swimming Pool
1.1. Access to the swimming pool is reserved exclusively for campers staying at Camping du Lac de la Seigneurie.
1.2. External visitors are not allowed to access the swimming pool.
1.3. Children under 12 must be accompanied by an adult to access the swimming pool.
Article 2: Opening hours
2.1. The swimming pool is open every day of the week from 10:00 a.m. to 8:00 p.m., unless otherwise noted at the entrance and in particular in the event of special circumstances (maintenance, weather, etc.) from July 1 to August 31 (extended hours if favorable weather).
2.2. Outside opening hours, access to the swimming pool is strictly prohibited.
Article 3: Security
3.1. Supervision of children is the responsibility of parents or accompanying adults.
3. 2. It is prohibited to run, behave dangerously on the beaches and dive into the swimming pool.
3.3. Glass objects are strictly prohibited within the pool area.
3.4. Animals are not allowed in the pool area.
3.5 The use of inflatable toys, balloons and other objects likely to disturb other bathers is prohibited.
3.6 Persons suffering from contagious diseases or open wounds are not permitted to use the swimming pool.
3.7. The consumption of food and drinks is prohibited within the pool area.
3.8 Deckchairs and parasols must remain within the pool area. It is not permitted to take them to the site.
It is not allowed to bring equipment from outside (chairs, deckchairs or other items likely to pollute the beaches)
3.9 The use of sunscreen or any other product that could pollute water is prohibited
Article 4: Hygiene
4.1. It is obligatory to shower before entering the swimming pool.
4.2 Street clothes and shoes are prohibited in the swimming pool area . Correct attire is required. Swimsuits are obligatory .
Shorts, Bermuda shorts and swimming trunks are prohibited, as well as any other clothing (other than a swimsuit) in the water (t-shirt or anti-UV clothing for example).
We invite parents to avoid the swimming pool with babies or very young children during the hottest hours of the day.
4.3. Eating or smoking is prohibited within the pool area.
4.4 . Baby diapers must be thrown away in the spaces provided for this purpose.
4.5. It is forbidden to urinate in the swimming pool.
Article 5: Liability
5.1. The management of Camping du Lac de la Seigneurie declines all responsibility in the event of an accident or theft within the swimming pool area.
5.2. Campers are responsible for their personal belongings.
Article 6: Sanctions
6.1. Any violator of these regulations may be refused access to the swimming pool or expelled without notice.
6.2. In the event of repeated non-compliance with the regulations, management reserves the right to take measures up to and including permanent exclusion from the campsite.
Article 7: Final provisions
7.1. The management reserves the right to modify these regulations at any time.
7.2. Any changes will be displayed at the entrance to the swimming pool, published on the site, available at reception and communicated via the Flowercamping application
We thank you for your understanding and cooperation in ensuring the safety and comfort of all pool users. If you have any doubts or questions, do not hesitate to contact management.
Done in Leval, August 7, 2024
The direction
