Terms and conditions of sale
L'Ondine de Provence
Terms and conditions of sale
-Payments
A deposit of 25% of the total amount of the invoice is payable at the time of booking. The remaining amount is payable on the day of your arrival.
This policy applies to the rental of a pitch as well as to the rental of a mobile home or a tent lodge. No reservation is final until the required deposit has been paid.
In case of rental of a mobile home or a tent lodge, a deposit of 200 euros will be requested to cover possible material damages, even involuntary.
-Arrivals/departures
Clients are requested to arrive after 3pm, and departures by 10am at the latest. No refunds will be given for late arrivals or departures before the end of the stay.
Any client who does not arrive before 9pm on the day of arrival, without notifying the campsite management, will have their reservation cancelled (full stay) and the pitch may be allocated to someone else.
On arrival, any camper who is not satisfied with the pitch reserved for his stay has 30 minutes to choose another pitch available on the campsite.
-Minimum length of stay
Mobile homes and tent lodges can be rented per night (with a minimum of 2 nights) in low and medium season (from 29 April to 1 July 2022 and from 20 August to 2 October 2022). In the high season (from 2 July to 20 August), they can only be rented by the week, from Saturday to Saturday for the most part, and from Sunday to Sunday for two mobile homes in particular.
For the pitches, there is no minimum number of nights. However, campers staying for a week get one night free.
-Pets
Dogs are allowed on the campsite, vaccinated and kept on a lead, including on their owner's pitch. Their presence will be charged at 3 euros per animal, regardless of the length of the stay. In exchange, waste bags will be distributed.
Please note that pets are not allowed in the rented accommodation, whether mobile homes or lodge tents.
Cancellation policy
You have up to 1 month before your arrival date to cancel your stay. Your 25% deposit will be refunded less an administration fee of 25 euros.
For cancellations within 1 month of your arrival, your stay will not be refunded unless exceptional circumstances (death or illness) are present, upon production of written proof, and at the sole discretion of the management.
Change of stay policy
If you wish to change your booking or the dates of your stay, please contact us at londinedeprovence@gmail.com or +334 75 27 22 84. We will be happy to accommodate your request if possible, subject to availability. However, an administration fee of 15 euros will be charged.
