Posibilidad de anular la estancia sin seguro, sin motivos y sin gastos hasta 30 dia(s) antes de la llegada solo del gastos de gestión no se reembolsarán para toda reserva.
Estas condiciones especiales de anulación son válidas del 04/03/2025 al 30/09/2025.
Se aplican en todas las reservas de la temporada
Se aplican en todos los alojamientos.
En caso de contradicción con las condiciones generales de venta, prevalecerán las disposiciones dinámicas.
Terms and Conditions : Camping Calme et Nature
Hameau de la Colle - 04120 Castellane
Article 1. Scope of the General Terms and Conditions of Sale
The present general terms and conditions transmitted to the Customer form a contractual whole and constitute the entire contractual relationship between the Campsite and its Customers. They govern the sale of holidays by the Campsite and are valid at the time the order is placed, to the exclusion of all other conditions. The Camping reserves the right to modify its general terms and conditions at any time. However, the version applicable to the Customer is the one accepted at the time of booking.
Article 2. Acceptance of the General Terms and Conditions of Sale
The Customer is deemed to accept the present General Terms and Conditions of Sale without reservation, in accordance with the provisions of article 1126 of the French Civil Code. The Customer is hereby informed that, by ticking the box I confirm that I have read and understood the General Terms and Conditions of Sale when placing an order on the Internet, or by receiving the booking confirmation e-mail to which the present terms and conditions are attached, he/she gives his/her specific, free and informed consent, particularly with regard to the use of personal data. This unreserved acceptance is valid both for the Customer and for any person taking part in the holiday. The present General Terms and Conditions of Sale are also available on the Campsite website and at the Campsite Reception.
Article 3. Reservation
3.1 Booking conditions
Reservation method - The customer can book online, by telephone or at the campsite.
Mobile-home for 4/6 people, only for 4 people.
Validation of reservation - All reservation requests are considered definitive once they have been accepted by the campsite. The Campsite is free to refuse a booking, subject to availability or any other circumstance likely to affect the planned stay.
Acceptance of a reservation is evidenced exclusively by the sending of a reservation confirmation by e-mail, post or hand-delivery.
In order to be validated, all reservations must also be accompanied by a payment including :
- A deposit of between 30% and 100% of the total cost of the stay, depending on the reservation date;
- Booking fees;
- Cancellation and interruption insurance.
Electronic signature applicable to online sales - The online provision of the customer's credit card number and the final validation of the order shall constitute proof of the customer's agreement to the payment of the sums due in respect of the reservation and express signature and acceptance of all operations carried out.
Capacity and participants to the stay - The reservation is nominative. The customer must be over 18 years of age, participate in the reserved stay and legally provide the surnames, first names and dates of birth of all participants, including minors and newborns. The campsite reserves the right to refuse any person not registered at the time of booking. Incorrect information may result in cancellation of the stay. Because of the personal nature of the reservation, it may not be transferred or sublet in whole or in part without the prior express written agreement of the campsite. For safety and insurance reasons, the maximum number of occupants per type of accommodation/site, as described in the brochure and on the website, must be respected. The Campsite will not accept anyone exceeding this capacity (including newborn babies), with the exception of any visitors invited by the Customer for the day.
Group - The campsite offers family-oriented holidays, with accommodation specially designed for this purpose. The campsite reserves the right to refuse any booking that does not correspond to the capacity of the accommodation offered. The Campsite considers any booking(s) of 4 or more rental accommodations / pitches made by the same individual or by different individuals who know each other and are traveling together for the same reasons, on the same dates, to be a group. All group reservation requests must be sent by e-mail to contact@camping-lacolle.com or by telephone to 04.92.83.61.57 (local call rate according to your operator), specifying that it is a group reservation request. The campsite reserves the right to examine the request before accepting or refusing it.
3.2 Important information
Minors - For obvious reasons of safety (evacuation of the campsite in the event of an alarm, etc.) and health (hospitalization, etc.), minors unaccompanied by their legal guardians, as defined in article 389 of the French Civil Code, are not admitted. Furthermore, in accordance with Decree 2002-883 of May 3, 2002, the Campsite is not authorized to provide group or individual stays outside the family home for minors under 18, unaccompanied by one of their legal guardians. Minors accompanied by their legal guardians are the sole responsibility of the latter, and must under no circumstances be left unsupervised on the campsite premises.
Non-contractual nature of communication media - All documents other than these General Terms and Conditions of Sale, and in particular catalogs, prospectuses, advertisements and notices, are for information purposes only and are non-contractual. Plans and photos of rental accommodation are provided for illustrative purposes only. The layout and characteristics of the rooms may vary from one model to another. Please refer to the written description of the layout available in the accommodation section of the campsite website for the exact composition of each rental accommodation. Should you have any questions, please do not hesitate to contact us on 04.92.83.61.57 (price of a local call depending on your operator).
Campsite facilities and services - It may happen that certain services and facilities offered by the campsite (directly or through service providers) such as wifi, television, bakery service or bar/snack, listed in the description, are withdrawn, particularly for climatic reasons or in cases of force majeure, or do not operate, particularly in the early and late season. The Campsite cannot be held liable in such cases. The Campsite will inform the Customer of any work / contingencies / improvements undertaken during the stay.
Article 4. Prices
The applicable prices are those indicated at the time of booking by telephone, on the Internet or at the campsite. They are subject to change during the season and are in euros including VAT. Any subsequent change in the applicable VAT rate, occurring between the time when the rates were determined and the invoicing of the stay, will result in a proportional change in the price including VAT, which the Customer accepts without reservation.
The price includes : - The rental of the pitch or equipped rental accommodation as defined in the brochure and on the websites; - Water, gas and electricity consumption (except for pitch rental where electricity is optional); - Access to the campsite and its equipment/facilities, as defined in the brochure and on the website; - The pitch for one car per rental (the pitch is not necessarily on the rented pitch).
The price does not include : - Booking fees; - Various taxes; - Paid services offered by the campsite to be paid on site; - Supplements such as cleaning fees and linen or fridge hire for pitches; - Security deposits; - Cancellation/interruption insurance; - Optional equipment (fridge, electricity and/or European plug on pitches and ready-to-camp and Moorea tent hire).
Article 5. Terms and conditions of payment
5.1 Reservations become effective upon receipt of a deposit of 30% of the total cost of your stay.
The methods of payment for the deposit are by cheque in euros (made payable to GCPI Camping Calme et Nature, sent by recorded delivery with acknowledgement of receipt), by credit card, by bank transfer and by vacation vouchers (sent by recorded delivery with acknowledgement of receipt) / Connect vacation vouchers.
In the case of payment of the deposit by cheque in euros or by vacation vouchers, this must be received at least 30 days before the date of arrival.
If the deposit is paid less than 30 days before the arrival date, it can be made by credit card, bank transfer or Connect vacation voucher.
In the absence of full payment by the agreed date, the Campsite is entitled to consider that the Customer has cancelled the reservation and retain any sums already paid.
5.2 Details of credit card payments
We accept Carte Bleue, Visa and Eurocard/Mastercard credit cards. American Express is not accepted. The transaction is immediately debited from the customer's credit card after verification of the card details. In accordance with article L.132-2 of the French Monetary and Financial Code, the commitment to pay by credit card is irrevocable. By providing his/her credit card details either online or by telephone, the Customer authorizes the Campsite to debit his/her credit card for the amount of the deposit or the total cost of the stay. To this end, the Customer confirms that he/she is the holder of the credit card to be debited, and that the name on the credit card is indeed his/her own. In the event of fraudulent use of the credit card, the Customer is invited to contact our reservation center on 04.92.83.61.57 (price of a local call according to your operator).
Article 6. Services not included in the price
6.1. Booking fees
Booking fees are payable for each registered booking. This fee is set by the campsite at the time of booking. They are payable at the time of booking and are non-refundable.
6.2. Tourist tax
Tourist tax is collected on behalf of local authorities and is payable at the campsite. The amount, determined per person per day, varies according to destination and may be modified during the year.
6.3. Cleaning charges
The customer may ask the campsite to clean the mobile home or chalet on departure, for a cleaning fee which varies according to the type of mobile home or chalet. The cleaning fee does not include the cleaning of crockery and kitchen utensils, and garbage cans must be disposed of.
6.4. Security deposit
For all stays at the campsite, a security deposit of 100€ for pitches (in the case of refrigerator rental) and 150€ or 200€ for rental accommodation will be required no later than the day of arrival at the campsite. Payment can be made by credit card or cheque. The deposit will be returned in full on the day of departure, or within a fortnight at the latest, after a clean check and satisfactory condition of the equipment. If this is not the case, the entire deposit will be taken. Any damage exceeding the amount of the security deposit will be charged to the customer after deduction of the security deposit. In the event of a cash deposit, and if the Customer wishes to have the amount returned immediately upon departure, it is the Customer's responsibility to make an appointment no later than the day before departure in order to carry out an inventory of the accommodation.
6.6. The guarantee of a precise pitch
Pitches are allocated by the campsite according to availability, in order to optimize planning. This allocation may be changed at any time before the keys are handed over. Only the location, dates and type of accommodation are guaranteed.
6.7. Cancellation and interruption insurance
Cancellation and interruption insurance is offered to customers as an option. It may be taken out at the time of booking and is underwritten directly by the Company with : Gritchen Tolède & Associés - Société de courtage en assurances HEAD OFFICE: 27 Rue Charles Durand - CS 70139 - 18021 BOURGES Cedex - France It is non-refundable in the event of cancellation. All guarantees are detailed in the General Terms and Conditions of Insurance and the Insurance Product Information Document (please consult us).
Article 7. Retraction
The Customer is hereby informed that, in application of article L. 121-20-4 of the French Consumer Code, the sale of accommodation services provided on a specific date or at a specific time is not subject to the provisions relating to the withdrawal period applicable to distance selling. No right of withdrawal therefore applies to the sale of holidays by the Campsite. However, this derogation does not apply to any insurance policies taken out (14-day period in accordance with legal provisions).
Article 8. Modification of the booking/stay
Any request for modification must be made at least 10 days before the start of the stay. It is the Customer's responsibility to make the request to the Campsite by registered post with acknowledgement of receipt to the Campsite's address or by sending an e-mail to the following address contact@camping-lacolle.com. The Campsite will do its utmost to accommodate the request, subject to availability and applicable rates. If the modification is not possible or accepted, the Customer will have to make the stay as originally planned or cancel it.
Article 9. Cancellation of stay (excluding cancellation/interruption insurance)
9.1 Cancellation by the Campsite
Except in cases of force majeure, the stay will be refunded in full. Under no circumstances may such cancellation give rise to the payment of damages or interest.
9.2 Total or partial cancellation by the customer
It is the Customer's responsibility to notify the Campsite by registered letter with acknowledgement of receipt to the Campsite's address, or by e-mail with acknowledgement of receipt to contact@camping-lacolle.com. The date of receipt of the cancellation will determine any cancellation charges. In the absence of any written notice under the aforementioned conditions, the Customer will be required to pay the full amount due for the reservation.
The following cancellation charges apply:
- Less than 30 days before arrival date: your deposit is non-refundable.
No refunds or compensation will be made. No reduction will be made for late arrival or early departure.
Please note that whatever the date of cancellation, the booking fee and any cancellation/interruption insurance costs are non-refundable.
The Campsite offers a Cancellation and Interruption Insurance policy through its partner Gritchen Tolède & Associés - Société de courtage en assurances SIEGE SOCIAL : 27 Rue Charles Durand - CS 70139 - 18021 BOURGES Cedex (please consult us).
Article 10. Course of your stay
10.1 Arrival and departure times Camping - pitch only
Arrivals are from 1pm and departures before 12pm. Accommodation rental - Accommodation is available from 3pm and must be vacated by 10am at the latest on the day of departure.
In the event that a customer is unable to respect arrival times, it is their responsibility to contact Reception immediately to try and find a solution. In the event of non-arrival within 24 hours of the scheduled arrival date and without a written notice sent to the Campsite confirming the date of arrival, the Campsite reserves the right to put the accommodation/pitch up for sale.
No refunds or compensation will be made. No reduction will be made for late arrival or early departure.
In the event of late delivery of keys / release of pitch, an additional night may be charged.
10.2 Check-in / Check-out
Check-in - On arrival, Reception checks the customer's balance. The customer must have paid the balance in full, present valid official identification and pay the security deposit in accordance with the above conditions. After registering the Customer's arrival, Reception will give the Customer the keys to the rental accommodation and the regulatory information. It is the Customer's responsibility to check the inventory on arrival and to report any non-conformity within the day of arrival.
Check-out - It is the customer's responsibility to return their accommodation in a clean and tidy condition by 10am. Failure to do so may result in a cleaning charge corresponding to the amount of the cleaning package. Similarly, the customer may be charged for any broken, lost or damaged items during the stay. The security deposit will be returned in accordance with the above conditions.
10.3 House rules
During the stay, the Customer undertakes to comply with the campsite's house rules, which are available/posted at reception and on the campsite's website. These regulations apply to all persons residing with or under the responsibility of the Customer.
Unless otherwise specified in the campsite rules or expressly authorized by the campsite, tents may not be erected on rental accommodation pitches.
In the event of blatant non-compliance with these rules, the Site Manager may impose sanctions up to and including termination of the contract, especially in the event of disruptive behavior that is contrary to the calm and serenity of the reception area, or in the event of violent behavior or abusive, racist or threatening language directed at other Customers, Campsite staff or its partners or suppliers. Customers are informed that they may also be refused access to accommodation.
10.4 Pets
1 pet is allowed per rental accommodation or pitch, subject to notification at the time of booking or arrival. Pets are not allowed to roam freely and must be kept on a leash, including on the rented pitch. They are not allowed in the sanitary blocks. Animal droppings must be collected by the customer, and their behavior must not disturb the peace and quiet of other customers. Customers are asked not to leave their dogs alone. Two conditions must be met for pets to be accepted: - valid anti-rabies vaccination - identification by tattoo or chip certified by a card issued by the Société Centrale Canine. Customers must bring their pet's health record with them. Dangerous or aggressive animals (including 1st and 2nd category dogs) and exotic pets are not accepted.
10.5 Guests
Any visitor invited by the Customer must be notified and registered at the Campsite Reception. The Campsite reserves the right to refuse access to Campsite services. Visitors must comply with the Campsite Rules and Regulations. For all visitors aged 7 and over, staying more than 2 hours on the campsite, a fee must be paid. The amount is set according to the current tariff. Visitors staying less than 2 hours are admitted free of charge. Their vehicles are not allowed inside the campsite and must remain in the communal parking lot.
10.6 Electrical/gas/flame appliances
Any electrical, gas or flammable accessory brought in by customers without authorization is forbidden on the premises for fire reasons.
Article 11. Liability
The open-air hotel business does not fall within the scope of the liability of hoteliers under article 1952 of the French Civil Code. Consequently, the campsite cannot be held liable for the loss, theft or damage of personal belongings, whether in the campsite, parking lots or communal areas (bicycle rooms, sanitary facilities, etc.). Parking is at the customer's own risk. It is the customer's responsibility to take out civil liability insurance and, if necessary, to contact his usual insurance company to extend the coverage of his comprehensive home insurance to the accommodation occupied for the duration of the stay.
For all stages of access to the Website, the reservation process and subsequent services, the Company has only an obligation of means. Although the Camping makes every effort to maintain an operational service, it cannot offer any guarantee as to the continuity of access to its Website and therefore declines all responsibility for any direct and/or indirect damage caused by the impossibility of accessing it in whole or in part, or which may arise from the use of the service by an Internet user.
The Campsite may not be held criminally or civilly liable for any consequences resulting from inappropriate or unauthorized use of the Website or its content by users or any other third party.
The Campsite may not be held liable for any false, misleading or erroneous information given on the Website concerning the Campsite, in particular presentation photos, descriptions, activities, leisure activities, services and dates of operation, as a result of the communication by any third party of photographs for which they have declared they have the rights. The Campsite cannot be held responsible for the non-execution or poor execution of the contract entered into, in the event of fault on the part of the Customer, in the event of force majeure or the unforeseeable and insurmountable act of a third party unrelated to the supply of the services provided for in the contract. In any event, should the Campsite be held liable for any reason whatsoever, any compensation shall be limited to the cost of the stay.
Article 12. Complaints
Any complaint must be reported to the Campsite by the Customer during his/her stay, so that the Campsite can remedy the non-conformity or take note of it. If it has not been possible to remedy the non-conformity on site, the customer may submit a complaint in writing to Customer Service, who will attempt to remedy the situation. In order to best investigate the complaint, the Customer is requested to provide as soon as possible any factual elements (photographs, videos, etc.) that he/she may be able to gather, unless the non-conformity has been noted on site by the Campsite. Any complaint relating to the Customer's stay must be sent by post to the Campsite's address or by e-mail to contact@camping-lacolle.com. No complaint will be taken into account for an incident that has not been reported to the Camping Manager during the stay.
Article 13. Protection of personal data
As part of the reservations made by the Establishment's customers, via the SecureHoliday Reservation Interface, we collect Personal Data from them at the time of their reservation and then transmit them to the Payment Provider or to the Establishment (via its PMS management software if a PMS gateway is installed) via a technical means that it -the Establishment- determines and for which it is responsible, in particular with regard to the safety and security of the Personal Data.
We then integrate these Personal Data into the SecureHoliday system database. The Data collected includes customers' first and last names, date of birth, addresses (street, zip code, city, country), telephone numbers, e-mail addresses, and the location and dates of their reservations.
All this information is considered confidential by the Company. It is used solely by Calme et Nature's internal departments, to process the customer's request and to reinforce and personalize the communication and service offer reserved for customers.