General tenancy terms and conditions
1- Terms of sales
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Your reservation will be definite once we have received a 30% deposit of the total booking amount + booking fees. You will receive a written confirmation and you need to pay the balance 30 days before your arrival.
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Accepted means of payment: credit card and bank transfer.
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Reservations less than 30 days before arrival: the total reservation amount will be asked at your reservation.
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If you don't pay the balance 30 days before your arrival, the campsite owner has the right to cancel the reservation. No refund of your deposit + booking fees.
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It is strictly forbidden to rent the pitch or accommodation to third parties.
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Floor plans and pictures in the flyer or on our websites are non-contractual.
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Rental prices shown include VAT (10%). VAT rates may be subject to change or correction after publication of our tariffs and before your booking. In that case you accept to pay the difference between the former price and the new price. Price changes will not affect bookings that we have already confirmed with you. Other service fees: 20% VAT.
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The deposit payment implies acceptance of the present general tenancy terms and conditions.
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The wishes of the guests about pitches and rentals will be taken into account by the management team, however, no guarantee is made as to their realization. The final assignment to the different clients will be according to their booking order.
2- Information and prices
• Rates quoted are guaranteed until March 1. The campsite reserves the right to change the rates at
any time beyond the date indicated. The stays will be invoiced on the basis of the rates in force on the day
of the reservation, and this, subject to the availabilities. It is advisable to check the applicable rate by
contacting the campsite directly.
• Offers and promotions are not retroactiv and can not be combined with another.
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Fees for water, gas and electricity are included in the price.
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Tourist tax 2022: amount varying according to the communes and depending on the prefectural classification of each campsite, it is collected on behalf of the municipality and it is payable at the latest on the day of your arrival. Price base 2024: €0.61/night/pers + 18 years (camping), €0.70/night/pers + 18 years (gîtes).
Any modification of your reservation regarding the number of persons needs to be notified at your arrival (extra tourist tax). In case of false declarations, the present agreement will be dissolved. No refund of your deposit, balance + booking fees.
BOOKING YOUR STAY IS EASY
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On Internet : www.larolandiere.com
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By Mail : contact@larolandiere.com
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By phone : 00.33.(0)2.47.58.53.71
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By Post : 1 rue de la Rolandiere 37220 TROGUES
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Eco-participation 2021 : in the amount of 0.20 euros / night / person. It contributes to our environmental approach. We have at your disposal our environmental charter.
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For security reasons, it is strictly forbidden to occupy a rental accommodation with more persons than the number of persons as indicated in the rental description (a baby is considered as a person).
If the number of persons exceeds the number of persons as indicated in the rental description, the campsite owner has the right to cancel the reservation. For example: 4/6 persons means that the rental accommodation is recommended for 4 persons but 6 persons are allowed to stay in the accommodation (settee bed).
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Pets are welcome. One pet per rental accommodation, two pets per pitch. Pets need to be silent, kept on a lead and their owners need to clean up their droppings. Valid vaccination certificate obligatory. French categories 1 and 2 dogs are forbidden.
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Additional fees: rental prices don't include charged services as: laundry, bicycle rental, barbecue and fridge rental, sheet rental…
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Deposits: A deposit from 300 euros is required for rentals. Deposits are to be deposited by credit card only. An inventory after your departure will be carried out by a member of staff. We ask you to follow the instructions given to you on your arrival. The deposits are returned within 48 hours after checking the rental and handing over the keys. In the event of non-compliance with the cleaning instructions, or of breakage, all or part of the deposit may be withheld.
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Rental cleaning is responsibility of the customer. However, he can pay for a cleaning package from 80 euros depending on the type of rental. If this option is not taken out and the cleaning is not done properly, according to the instructions given at the arrival, the amount of the cleaning package (60/80€) will be retained on the deposit or invoiced.
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Considering the legal and regulatory measures and NF P90-360 safety standards, we inform our major and minor guests that the access to and the use of the unsupervised campsite swimming pool during it's opening and closure hours will be entirely at their own responsibility. In any case of accident neither the owners of the campsite nor the campsite itself are responsible.
In the event of a dispute and after having seized the client's customer service , any client of the campsite has the possibility of seizing a consumer mediator within a maximum of one year from the date of the complaint Written by LRAR to the operator. The contact details of the mediator that can be seized by the client are as follows: The Center for Mediation CM2 Referred by Internet by filling the form provided for this purpose : www.cm2c.net Referral by post: CM2C - 14 rue Saint Jean 75017 PARIS. By phone : 06 09 20 48 86.
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Image right: the campsite has the free right to use pictures which has been taken of you and your children during your stay, for campsite publicity. We wish to thank all our guests whose pictures have been used during the season 2019.
3- Your stay
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Rental accommodations: arrival between 4 and 7 pm, departure before 10 am.
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Pitches: arrival from 2 pm, departure before 11.30 a.m
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Compulsory insurance
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Rental insurance: It is mentioned that the rental is only insured for furniture and equipment belonging to SAS MAPAL. The roomer shall insure himself against damage of any kind liable to incur liability. The owner also declines all responsibility in case of theft, deterioration of objects belonging to the roomer.
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No smoking in the rental accommodations.
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Between 10 pm and 8 am, the campsite gate will be closed. Silence is required. The traffic is forbidden. In case of urgency, you can call the urgency numbers which are labelled on the door of the reception desk.
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For safety and regulation reasons, aquatic spaces are forbidden to any visitor.
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In case of delayed arrival: You must inform the campsite to conserve your reservation. If not, the campsite owner has the right to rent the pitch or rental accommodation to other customers. Late arrival, early departure, voluntary or involuntary interruption of the stay will not lead to any refund after the beginning of the stay.
4- Cancellation:
The Château de la Rolandiere offers you to take out a cancellation insurance guarantee which, under certain conditions, covers the reimbursement of all or part of your stay, covering all the persons mentioned in the reservation.
• The Château de la Rolandiere will not reimburse for any reason whatsoever.
• Subscription to the cancellation guarantee package is strongly recommended. Its amount of 4% of the total amount of the stay is payable in full and only when booking.
• Cancellation insurance covers the reimbursement of accommodation costs, after deduction of booking costs and the amount of this insurance, on presentation of proof of cancellation and in the following cases:
- Serious accident, serious illness, hospitalization or death of the insured, his spouse, descendants or ascendants,
- Death of a brother, a sister, a brother-in-law, a sister-in-law,
- Serious damage, requiring the presence of the insured on the day of departure, due to theft, fire or natural elements affecting the residence of the insured or his vehicle,
- Economic dismissal of the insured or his spouse.
These events are given as an example only. All conditions are available on our website or on request from the reservations department.
