GENERAL TERMS AND CONDITIONS OF SALE
Reservation of accommodation or tourism pitches by private individuals
Camping de l'Etang du Pays Blanc SARL PAVIS TOURISM
47 rue des Chênes 44 350 GUERANDE
Tel : 02 40 61 93 51
Mail: camping-etang@orange.fr Website: https://guerande-camping.com/
ORDER or RESERVATION or RENTAL: Purchase of Services.
SERVICES: seasonal rental of accommodation or tourism pitches.
ACCOMMODATION: Tent, caravan, mobile leisure residence and light leisure accommodation.
ARTICLE 1 - SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or bare pitch on the Etang du Pays Blanc campsite, operated by SARL PAVIS TOURISME, Mr and Mrs PAVIS, to non-professional customers (the Customers or the Customer), on its website https://guerande-camping.com/ or by telephone, post or electronic mail (e-mail), or in a place where the Service Provider markets the Services. They do not apply to the rental of sites intended for the reception of leisure mobile residences (mobile homes) which are the subject of a leisure contract.
The main characteristics of the Services are presented on the website https://guerande-camping.com/ or in written form - paper or electronic - in the event of a reservation by a means other than remote control.
The Customer is required to read it before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer.
These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Service Provider, and in particular those applicable to other marketing channels for the Services.
These General Terms and Conditions of Sale are accessible at any time on the website and will prevail, where applicable, over any other version or any other contractual document. The version applicable to the Client is the one in force on the website or communicated by the Service Provider on the date the Client places the Order.
In the absence of proof to the contrary, the data recorded in the Service Provider's computer system constitutes proof of all transactions concluded with the Client.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, the Customer has the right to access, rectify and, if the processing is not essential for the execution of the order and the stay and their consequences, to object at any time to all his personal data by writing, by post and with proof of his identity, to :
Camping de l'Etang, 47 rue des Chênes 44 350 Guérande
The Customer declares that he/she has read these General Terms and Conditions of Sale and has accepted them either by ticking the box provided for this purpose before the online Order procedure is implemented, as well as the general terms and conditions of use of the website https://guerande-camping.com/, or, in the case of a booking made offline, by any other appropriate means.
ARTICLE 2 - RESERVATIONS
The Client selects on the website or provides information on any document sent by the Service Provider the services he wishes to order.
The reservation becomes effective only with our agreement and after receipt of your completed and signed reservation contract, accompanied by your deposit and reservation fees. It is the Client's responsibility to check the accuracy of the Order and to immediately notify the Service Provider of any error.
The Order shall only be deemed to be definitive once the Service Provider has sent the Client confirmation of acceptance of the Order by e-mail or post, or by signing the contract in the event of a reservation directly at the premises where the Service Provider markets the Services.
Any Order placed on the https://guerande-camping.com/ website constitutes the formation of a contract concluded at a distance between the Client and the Service Provider.
All Orders are nominative and may not, under any circumstances, be transferred.
This contract is strictly personal, it cannot be transferred to a third party, except with the written agreement of Camping de l'Etang du Pays Blanc. The management may cancel the reservation without any refund if the people coming to the campsite are not those mentioned in the contract.
ARTICLE 3 - TARIFFS
The Services offered by the Service Provider are provided at the rates in force on the website https://guerande-camping.com/, or on any information medium of the Service Provider, when the Client places the order. Prices are expressed in Euros, excluding VAT and all taxes.
The rates take into account any discounts that may be granted by the Service Provider on the website https://guerande-camping.com/ or on any information or communication media.
These rates are firm and non-revisable during their period of validity, as indicated on the website https://guerande-camping.com/ , in the e-mail or in the written proposal sent to the Customer. Beyond this period of validity, the offer is null and void and the Service Provider is no longer bound by the prices.
They do not include processing and management costs, which are invoiced in addition, under the conditions indicated on the website https://guerande-camping.com/ or in the information (mail, e-mail, etc.) communicated to the Customer beforehand, and calculated before the Order is placed.
The payment requested from the Customer corresponds to the total amount of the purchase, including these fees.
An invoice shall be drawn up by the Seller and handed to the Customer at the latest at the time of payment of the balance of the price.
3.1. TOURIST TAX
The tourist tax, which is collected on behalf of the commune / community of communes, is not included in the rates. The amount of this tax is determined per person per day and varies according to the destination. It must be paid at the time of payment for the Service and is shown separately on the invoice.
ARTICLE 4 - TERMS OF PAYMENT
4.1.ACCOUNT
Sums paid in advance are advance payments. They constitute an advance on the total price due by the Client.
A deposit corresponding to 30% of the total price for the supply of the Services ordered is required when the Client places the order. It must be paid upon receipt of the final rental contract and attached to the copy to be returned. It will be deducted from the total amount of the order.
No refund will be made by the Service Provider in the event of cancellation of the holiday by the Client less than 30 days before the planned date of arrival (except in the cases provided for in article 6.4 of these general terms and conditions).
There will be no refund for cancellations made less than 30 days before the date of arrival, as the campsite reserves the right to retain the full payment for the stay.
The balance of the stay must be paid in full 30 days before the date of arrival (under penalty of cancellation of this rental).
4.2.PAYMENTS
Payments made by the Client will only be considered final once the Service Provider has actually received the sums due.
In the event of late payment and payment of the sums due by the Client after the period set out above, or after the payment date shown on the invoice sent to the Client, late payment penalties calculated at the rate of 1% of the amount (including VAT) of the price of the supply of the Services, will be automatically and ipso jure acquired by the Service Provider, without any formality or prior formal notice.
Late payment shall result in the immediate payment of all sums due by the Client, without prejudice to any other action that the Service Provider may take against the Client in this respect.
4.3.NON-COMPLIANCE WITH PAYMENT CONDITIONS
In addition, the Service Provider reserves the right, in the event of failure to comply with the payment conditions set out above, to suspend or cancel the provision of the Services ordered by the Client and/or to suspend the performance of its obligations after formal notice has remained without effect.
ARTICLE 5 - PROVISION OF SERVICES
5.1.PROVISION AND USE OF THE SERVICES
The accommodation or pitch may be occupied from 4 p.m. on the day of arrival and must be vacated by 12 noon on the day of departure.
The balance of the stay must be paid in full 30 days before the date of arrival (under penalty of cancellation of this rental).
The accommodation and pitches are intended for a specific number of occupants and may not be occupied by more than a certain number of people.
The accommodation and pitches will be returned in the same state of cleanliness as on delivery. Failing this, the tenant will have to pay a lump sum of 75 € for cleaning (95 € if a pet is present). Any damage to the accommodation or its accessories will be immediately repaired at the expense of the tenant. The inventory at the end of the rental period must be strictly identical to that at the beginning of the rental period.
5.2.SECURITY DEPOSIT
For accommodation rentals, a security deposit of 250 € is required from the Client on the day of handing over the keys and is returned to him on the day of the end of the rental period, after deduction of any restoration costs.
This deposit does not constitute a limit of liability.
ARTICLE 6 - DELAY, INTERRUPTION OR CANCELLATION OF THE STAY BY THE CLIENT
No reduction will be granted in the case of late arrival, early departure or change in the number of people (whether for all or part of the planned stay).
Non-occupancy: in the absence of a written message from the tenant specifying that he has postponed his arrival, the object of his reservation remains available until midday the following day. After that, it is again at the disposal of the campsite. < Telephone messages not followed by a written message will not be taken into account.
6.1.MODIFICATION
In the event of a change of dates or number of persons, the Service Provider will endeavour to accept as far as possible requests for a change of date within the limits of availability, without prejudice to any additional costs; this is in all cases a simple obligation of means, as the Service Provider cannot guarantee the availability of a pitch or accommodation, or another date; a price supplement may be requested in such cases. For any change in the dates of stay, the same pitch cannot be guaranteed.
Any request to reduce the length of the stay will be considered by the Service Provider as a partial cancellation, the consequences of which are governed by article 6.3.
6.2.INTERRUPTION
Premature departure will not give rise to any reimbursement by the Service Provider.
6.3.CANCELLATION
In the event of cancellation of the Reservation by the Client after its acceptance by the Service Provider less than 30 days prior to the date of the Rental booked, for any reason whatsoever except for force majeure, the deposit paid on Reservation, as defined in Article 4 - TERMS AND CONDITIONS OF PAYMENT of these General Terms and Conditions of Sale, shall be automatically acquired by the Service Provider, by way of compensation, and may not give rise to any reimbursement whatsoever.
In all cases of cancellation, the Service Provider will retain the processing and management fees (article 3).
6.4. CANCELLATION IN CASE OF PANDEMIC
6.4.1. In the event of total or partial closure of the establishment during the dates of the reserved stay (which is assimilated to a measure of total or partial prohibition of reception of the public, insofar as the Customer is directly concerned by the application of this measure) decided by the public authorities, and which is not attributable to the Service Provider, the sums paid in advance by the Customer for the reservation of the stay will be reimbursed within 18 months .
In the case of personal cases linked to COVID, one of the participants has COVID on the dates of the stay, Contact case, COVID test in progress, we advise you to take out cancellation insurance which offers a COVID extension (cancellation free and covered by the insurer)
ARTICLE 7 - OBLIGATIONS OF THE CLIENT
7.1.CIVIL LIABILITY INSURANCE
The Client hosted on a pitch or in an accommodation must be compulsorily insured for civil liability. An insurance certificate may be requested from the Client before the start of the service.
7.2.ANIMALS
Pets are accepted, under the responsibility of their masters.
They are accepted subject to the packages available from the Service Provider and payable on site.
7.3.RULES OF PROCEDURE
A set of internal rules is posted at the entrance of the establishment and at reception. The Client is required to read and respect them. They are available on request.
ARTICLE 8 - OBLIGATIONS OF THE PROVIDER - GUARANTEE
The Service Provider guarantees the Client, in accordance with the legal provisions and without additional payment, against any lack of conformity or latent defect resulting from a defect in the design or execution of the Services ordered.
In order to assert its rights, the Client must inform the Service Provider, in writing, of the existence of the defects or lack of conformity within a maximum period of 2 days from the provision of the Services.
The Service Provider will refund or rectify or have rectified (to the extent possible) the services deemed to be defective as soon as possible and no later than 15 days following the Service Provider's discovery of the defect or fault. Reimbursement will be made by crediting the Client's bank account or by bank cheque sent to the Client.
The Service Provider's guarantee is limited to the reimbursement of the Services actually paid for by the Client. The Service Provider shall not be held liable or in default for any delay or non-performance resulting from the occurrence of a case of force majeure usually recognised by French case law.
The Services provided through the website https://guerande-camping.com/du Service Provider comply with the regulations in force in France.
ARTICLE 9 - RIGHT OF WITHDRAWAL
Activities related to the organisation and sale of stays or excursions on a given date or during a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of Article L221-28 of the Consumer Code.
ARTICLE 10 - PROTECTION OF PERSONAL DATA
The Service Provider, who is the author of the present document, processes personal data with a legal basis:
●Or the legitimate interest pursued by the Service Provider when it pursues the following objectives:
-canvassing
-management of the relationship with its customers and prospects,
-the organisation, registration and invitation to events of the Service Provider,
-processing, execution, prospecting, production, management, follow-up of customer requests and files,
-the drafting of deeds on behalf of its clients.
●Or the respect of legal and regulatory obligations when it implements a processing operation whose purpose is :
-the prevention of money laundering and terrorist financing and the fight against corruption,
-invoicing,
-accounting.
The Service Provider shall only keep the data for the time necessary for the operations for which it was collected and in compliance with the regulations in force.
In this respect, customer data is retained for the duration of the contractual relationship plus 3 years for the purposes of promotion and canvassing, without prejudice to retention obligations or limitation periods.
With regard to the prevention of money laundering and the financing of terrorism, the data is kept 5 years after the end of the relationship with the Service Provider. In terms of accounting, they are kept for 10 years after the end of the financial year.
Prospective customers' data is retained for a period of 3 years if no participation or registration for the Service Provider's events has taken place. The data processed is intended for the Service Provider's authorised persons.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, natural persons have the right to access, rectify, query, limit, transfer and delete data concerning them.
The persons concerned by the processing operations implemented also have the right to object at any time, for reasons relating to their particular situation, to the processing of personal data having as a legal basis the legitimate interest of the Service Provider, as well as the right to object to commercial prospecting.
They also have the right to lay down general and specific directives defining the manner in which they intend to exercise the above-mentioned rights after their death.
-by e-mail to the following address E-mail address
-or by post to the following address: Surname, first name Company name Postal address accompanied by a copy of a signed identity document.
The persons concerned have the right to lodge a complaint with the CNIL.
ARTICLE 11 - INTELLECTUAL PROPERTY
The content of the website https://guerande-camping.com/est is the property of the Service Provider and its partners and is protected by French and international intellectual property laws.
Any reproduction, distribution, total or partial use of this content is strictly prohibited and is likely to constitute an offence of counterfeiting.
In addition, the Service Provider remains the owner of all intellectual property rights on photographs, presentations, studies, drawings, models, prototypes, etc. In addition, the Service Provider remains the owner of all intellectual property rights to photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the Client's request) for the purpose of providing the Services to the Client. The Client therefore refrains from any reproduction or exploitation of the said studies, designs, models and prototypes, etc., even at the Client's request. The Client is therefore prohibited from reproducing or exploiting such studies, designs, models, models and prototypes, etc., without the express, written and prior authorisation of the Service Provider, which may make such authorisation subject to a financial consideration.
The same applies to names, logos or, more generally, any graphic representation or text belonging to the Service Provider or used and distributed by the Service Provider.
ARTICLE 12 - APPLICABLE LAW - LANGUAGE
These General Terms and Conditions of Sale and the operations arising therefrom are governed and subject to French law.
These General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.
ARTICLE 13 - DISPUTES
All disputes to which the purchase and sale operations concluded in application of these general terms and conditions of sale may give rise, concerning their validity, interpretation, execution, termination, consequences and follow-up, and which could not be resolved between the Service Provider and the Client, shall be submitted to the competent courts under the conditions of common law.
The Customer is informed that, in the event of a dispute, he may in any event have recourse to a conventional mediation procedure or any other alternative dispute resolution method.
In particular, he can have recourse free of charge to the following Consumer Ombudsman:
MEDICYS.
This mediation facility can be reached by :
- electronic way :www.medicys.fr ;
- or by post: MEDICYS - Centre for Mediation and Amicable Settlement of Judicial Officers - 73, Boulevard de Clichy, 75009 - Paris .
ARTICLE 14 - PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE
The Customer acknowledges having been informed, prior to placing his Order, in a legible and comprehensible manner, of these General Terms and Conditions of Sale and of all the information and details referred to in Articles L 111-1 to L 111-7 of the French Consumer Code, in addition to the information required pursuant to the Order of 22 October 2008 relating to the prior information of the consumer on the characteristics of rental accommodation in open-air hotels and in particular:
-the essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
-the price of the Services and related costs ;
-information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if not apparent from the context;
-information relating to legal and contractual guarantees and the arrangements for their implementation; the functionalities of digital content and, where appropriate, its interoperability ;
-the possibility of resorting to conventional mediation in the event of a dispute;
-information about, and terms of termination and other important contractual conditions.
The fact that a natural person (or legal entity), ordering on the website https://guerande-camping.com/emporte adheres to and fully accepts these General Terms and Conditions of Sale, which is expressly recognised by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Service Provider.
