Reservation of “tourism” accommodation or pitches by private individuals
Provider details :
- Camping Sites et Paysages Les Hirondelles - SARL LOELFO - N° SIRET : 823 627 849 00016
- Lieu-dit Le Pech - 46350 Loupiac - France
- Telephone: +33 5 65 37 66 25 - E-mail: contact@camping-leshirondelles.com - Website: www.camping-leshirondelles.com
DEFINITIONS :
ORDER or RESERVATION or RENTAL: Purchase of Services.
SERVICES : Seasonal rental of accommodation or “tourism” bare pitches.
ACCOMMODATION : Tent, caravan, mobile leisure home and light leisure home.
ARTICLE 1 - SCOPE OF APPLICATION
The present General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or bare pitches on the Sites et Paysages LES HIRONDELLES campsite, operated by Elodie and Loïc FOLLEREAU (“the Provider”), to non-professional customers (“the Customers” or “the Customer”), on its Internet site www.camping-leshirondelles.com or by telephone, post or electronic mail (e-mails), or in a place where the Provider markets the Services. They do not apply to pitch rentals for mobile homes, which are covered by a “leisure” contract.
The main characteristics of the Services are presented on the www.camping-leshirondelles.com website, or in written form - paper or electronic - in the case of reservations made by means other than a distance order.
The Customer is obliged to familiarize himself/herself with them before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer.
These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Service Provider, in particular those applicable to other sales channels for Services.
These General Terms and Conditions of Sale are accessible at all times on the website and shall prevail, where applicable, over any other version or any other contractual document. The version applicable to the Customer is that in force on the website or communicated by the Service Provider on the date the Order is placed by the Customer.
In the absence of proof to the contrary, the data recorded in the Service Provider's computer system constitutes proof of all transactions entered into with the Customer.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, the Customer has the right, at any time, to access, rectify and oppose, if the processing is not essential to the execution of the order and the stay, as well as their consequences, all of his/her personal data by writing, by post and providing proof of his/her identity, to :
Camping Sites et Paysages Les Hirondelles - Le Pech - 46350 Loupiac
The customer declares that he/she has read and accepted these General Terms and Conditions of Sale, either by ticking the appropriate box before completing the online order procedure, or by accepting the general terms and conditions of use of the www.camping-leshirondelles.com website, or, in the case of off-line bookings, by any other appropriate means.
ARTICLE 2 - RESERVATIONS
The Customer selects on the website or fills in on any document sent by the Provider the services he wishes to order, according to the following procedures:
The customer may book by telephone or via our website. In all cases, an estimate will be sent to the customer. Validation of the order and its payment generate a firm reservation. The customer then receives a booking confirmation.
It is the Customer's responsibility to check the accuracy of the Order and to notify the Supplier immediately of any errors. The Order will only be considered definitive once confirmation of acceptance of the Order has been sent to the Customer by the Service Provider, by e-mail or post, or by signature of the contract in the case of reservations made directly at the premises where the Service Provider markets the Services.
Any Order placed on the www.camping-leshirondelles.com website constitutes the formation of a distance contract between the Customer and the Service Provider.
All Orders are non-transferable.
ARTICLE 3 - PRICES
The Services offered by the Service Provider are provided at the prices in force on the website www.camping-leshirondelles.com, or on any information medium of the Service Provider, when the order is placed by the Customer. Prices are expressed in Euros, exclusive of tax and VAT.
Prices take into account any discounts granted by the Service Provider on the www.camping-leshirondelles.com website or in any other information or communication medium.
These rates are firm and non-revisable during their period of validity, as indicated on the www.camping-leshirondelles.com website, in the e-mail or in the written proposal sent to the Customer. Beyond this validity period, the offer is null and void and the Service Provider is no longer bound by the prices.
Prices are subject to change. The campsite reserves the right to change prices at any time. Stays will be invoiced on the basis of the rates in force on the day of booking, subject to availability. We advise you to check the applicable rate by contacting the campsite directly.
Offers and promotions are not retroactive and cannot be combined.
Prices do not include processing and administration costs, which are invoiced in addition, under the conditions indicated on the www.camping-leshirondelles.com website or in the information (mail, e-mail, etc.) communicated to the Customer beforehand, and calculated before the Order is placed.
The payment requested from the Customer corresponds to the total amount of the purchase, including these charges.
An invoice is drawn up by the Vendor and given to the Customer at the latest at the time of the Customer's departure.
3.1 TAXES
The tourist tax, collected on behalf of the commune/commune, is not included in the rates. The amount is determined per person per day and varies according to destination. It is payable when you pay for the service, and appears separately on the bill.
Eco-participation is not included in the rates. Its amount is determined per person and per day. It must be paid when paying for the Service and is shown separately on the invoice.
ARTICLE 4 - TERMS OF PAYMENT
4.1. PREPAYMENT
Sums paid in advance are down-payments. They constitute an advance on the total price due by the Customer.
A deposit corresponding to 30% of the total price of the Services ordered is required when the order is placed by the Customer. It must be paid on receipt of the final rental contract, attached to the copy to be returned. It will be deducted from the total amount of the order.
It cannot be reimbursed by the Service Provider in the event of cancellation by the Customer.
The balance of the stay must be paid in full:
- Lodging: 30 days before arrival date (under penalty of cancellation of this rental)
- Pitch: on day of arrival
4.2. PAYMENTS
Payments made by the Customer will only be considered final once the amounts due have been received by the Service Provider.
In the event of late payment and payment of sums due by the Customer after the deadline set out above, or after the payment date shown on the invoice sent to the Customer, late payment penalties calculated at the rate of 10% of the price of the provision of Services, inclusive of tax, will be automatically due and payable by the Service Provider, without any formality or prior notice.
Late payment will result in the immediate payment of all sums due by the Customer, without prejudice to any other action that the Service Provider may take against the Customer in this respect.
4.3. NON-COMPLIANCE WITH PAYMENT TERMS
In addition, the Service Provider reserves the right, in the event of non-compliance with the terms of payment set out above, to suspend or cancel the supply of Services ordered by the Customer and/or to suspend the performance of its obligations after formal notice has remained without effect.
ARTICLE 5 - SUPPLY OF SERVICES
5.1. PROVISION AND USE OF SERVICES
The accommodation may be occupied from 2.30 p.m. on the day of arrival and must be vacated between 8 a.m. and 10 a.m. AT THE LATEST on the day of departure.
The pitch may be occupied from 2.30 p.m. on the day of arrival and must be vacated by 12 p.m. on the day of departure.
The balance of the stay must be paid in full
- Lodging: 30 days before arrival date (under penalty of cancellation of this rental)
- Pitch: on day of arrival
Accommodations are designed for a specific number of occupants at the time of rental, and can under no circumstances be occupied by a greater number of people.
Pitches are for 6 people and can under no circumstances be occupied by a greater number of people.
The accommodation and pitches must be returned in the same state of cleanliness as when delivered. If this is not the case, the tenant must pay a fixed fee of €60, €90 or €120 for cleaning. Any damage to the accommodation or its accessories will be repaired immediately at the tenant's expense. The inventory at the end of the rental period must be exactly the same as at the beginning.
5.2. SECURITY DEPOSIT
For accommodation rentals, a security deposit of €200 and €60 - €90 - €120, depending on the type of rental, is required from the customer on the day the keys are handed over, and is returned to the customer on the day the rental ends, subject to deduction of any cleaning costs.
This deposit does not constitute a limit of liability.
ARTICLE 6 - DELAY, INTERRUPTION OR CANCELLATION OF STAY BY THE CUSTOMER
No reduction will be granted in the event of late arrival, early departure or a change in the number of people (whether for all or part of the planned stay).
6.1. MODIFICATION
In the event of a change in dates or number of people, the Provider will do its utmost to accept requests for date changes within the limits of availability, without prejudice to any additional charges; in all cases, this is merely an obligation of means, as the Provider cannot guarantee the availability of a pitch or accommodation, or another date; an additional charge may be requested in such cases.
Any request to reduce the length of the stay will be considered by the Provider as a partial cancellation, the consequences of which are governed by article 6.3.
6.2. INTERRUPTION
Early departure does not entitle the Supplier to any reimbursement.
6.3. CANCELLATION
In the event of cancellation of the Reservation by the Customer after its acceptance by the Provider less than 30 days before the scheduled date of the reserved Rental, for any reason whatsoever other than force majeure, the deposit paid on the Reservation, as defined in article 4 - PAYMENT CONDITIONS of these General Terms and Conditions of Sale, will be automatically acquired by the Provider as compensation, and may not give rise to any reimbursement whatsoever.
In all cases of cancellation, the processing and management fees (article 3) will be retained by the Service Provider.
No cancellation due to weather conditions or other climatic events will give rise to a refund of the deposit or the amount of the stay already paid.
6.4. CANCELLATION IN THE EVENT OF A PANDEMIC
6.4.1. In the event of total or partial closure of the establishment during the dates of the booked stay (which is assimilated to a measure of total or partial prohibition of reception of the public, insofar as the Customer is directly concerned by the application of this measure) decided by the public authorities, and which is not attributable to the Provider, the sums paid in advance by the Customer for the reservation of the stay will be reimbursed within 90 days.
However, the Service Provider cannot be held liable for any additional compensation beyond this reimbursement of sums already paid for the reservation of the holiday.
6.4.2. Notwithstanding the provisions of article 6.3 CANCELLATION, any cancellation of the stay duly justified by the fact that the Customer is affected by COVID 19 (infection) or any other infection considered to be part of a pandemic, or is identified as a contact case, and that this situation would call into question his/her participation in the stay on the dates scheduled
Will give rise to the issue of a credit note valid for 18 months and refundable at the end of the validity period.
The Service Provider will retain any processing and management fees as stipulated in the general terms and conditions. In all cases, the Customer must provide proof of the event making him/her eligible for this right of cancellation.
6.4.3. Notwithstanding the provisions of article 6.3 CANCELLATION, in the event that the Customer is forced to cancel the entire stay due to government measures preventing participants from traveling (general or local confinement, travel bans, border closures), even though the campsite is able to fulfill its obligation and welcome Customers, the Provider will issue a credit note corresponding to the sums paid by the Customer, less processing and administration costs (article 3), which will remain the property of the Provider. This credit note is valid for 18 months; it is refundable at the end of the validity period.
6.4.4 - If the Customer takes out specific insurance covering the risks listed in article 6.4.2 or article 6.4.3, the insurance indemnities received by the Customer will be deducted from the amount of the credit note referred to in articles 6.4.2 or 6.4.3.
ARTICLE 7 - CUSTOMER OBLIGATIONS
7.1. CIVIL LIABILITY INSURANCE
Customers staying on a pitch or in accommodation must be covered by public liability insurance. A certificate of insurance may be requested from the Customer before the start of the service.
7.2. PETS
Pets are accepted under the responsibility of their owners.
They are accepted for a fee, available from the Provider and payable on site.
7.3. HOUSE RULES
Rules and regulations are posted at the entrance to the establishment and at reception. Customers are required to read and comply with these rules. They are available on request.
ARTICLE 8 - OBLIGATIONS OF THE SERVICE PROVIDER - WARRANTY
The Service Provider guarantees the Customer, in accordance with legal provisions and without additional payment, against any lack of conformity or latent defect arising from a fault in the design or manufacture of the Services ordered.
In order to assert its rights, the Customer must inform the Service Provider, in writing, of the existence of the defects or lack of conformity within a maximum period of 2 (two) days from the provision of the Services.
The Service Provider will reimburse or rectify or have rectified (as far as possible) the services deemed defective as soon as possible and at the latest within 6 (six) days following the observation, by the Service Provider, of the defect or fault. Reimbursement will be made by credit to the Customer's bank account or by cheque sent to the Customer.
The Service Provider's warranty is limited to the reimbursement of Services actually paid for by the Customer. The Service Provider shall not be held liable or in default for any delay or non-performance resulting from the occurrence of an event of force majeure as usually recognized by French case law.
The Services provided via the Provider's www.camping-leshirondelles.com website comply with the regulations in force in France.
Any activity, whether offered free of charge or for a fee, may be modified or cancelled during your stay, due to circumstances beyond our control, such as adverse weather conditions. We cannot be held responsible.
ARTICLE 9 - RIGHT OF WITHDRAWAL
Activities relating to the organization and sale of holidays or excursions on a given date or during a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of article L221-28 of the French Consumer Code.
ARTICLE 10 - PROTECTION OF PERSONAL DATA
The Service Provider, the writer of the present document, implements the processing of personal data whose legal basis is :
● Either the legitimate interest pursued by the Service Provider when it pursues the following purposes:
- prospecting
- managing relations with customers and prospects,
- organization, registration and invitation to events organized by the Service Provider,
- the processing, execution, prospecting, production, management and follow-up of customer requests and files,
- drafting deeds on behalf of its customers.
● or to comply with legal and regulatory obligations when it implements processing for the purpose of:
- the prevention of money laundering and the financing of terrorism, and the fight against corruption,
- invoicing,
- accounting.
The Service Provider retains data only for as long as is necessary for the operations for which it was collected, and in compliance with current regulations.
In this respect, customer data is kept for the duration of the contractual relationship, plus 3 years for marketing and prospecting purposes, without prejudice to retention obligations or limitation periods.
With regard to the prevention of money laundering and the financing of terrorism, data is kept for 5 years after the end of the relationship with the Service Provider. For accounting purposes, data is kept for 10 years from the end of the financial year.
Prospective customers' data is kept for a period of 3 years if they have not participated in or registered for any of the Provider's events.
The data processed is intended for use by the Service Provider's authorized personnel.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, individuals have the right to access, rectify, query, limit, port or delete data concerning them.
Data subjects also have the right to object at any time, for reasons relating to their particular situation, to the processing of personal data whose legal basis is the legitimate interest of the Service Provider, as well as the right to object to commercial canvassing.
They also have the right to define general and specific directives defining the way in which they intend the above-mentioned rights to be exercised after their death.
- by e-mail to the following address E-mail address
- or by post to the following address Surname, first name Company name Postal address accompanied by a copy of a signed identity document.
The persons concerned have the right to lodge a complaint with the CNIL.
ARTICLE 11 - INTELLECTUAL PROPERTY
The content of the www.camping-leshirondelles.com website is the property of the Service Provider and its partners and is protected by French and international intellectual property laws.
Any reproduction, distribution or use of this content, in whole or in part, is strictly prohibited and may constitute an infringement of copyright.
In addition, the Service Provider retains all intellectual property rights to photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the Customer's request) for the purpose of providing the Services to the Customer. The Customer therefore refrains from reproducing or exploiting said studies, drawings, models, prototypes, etc., without the express, written and prior authorization of the Service Provider, which may be subject to a financial consideration.
The same applies to names, logos or, more generally, any graphic representation or text belonging to or used and distributed by the Service Provider.
ARTICLE 12 - APPLICABLE LAW - LANGUAGE
These General Terms and Conditions of Sale and the operations arising therefrom are governed by and subject to French law.
These General Terms and Conditions of Sale are written in French. Should they be translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.
ARTICLE 13 - DISPUTES
In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution.
If no amicable agreement can be reached, the consumer may refer the matter free of charge to the consumer mediator to which the professional belongs, i.e. the Association of European Mediators (AME CONSO), within one year of the written complaint sent to the professional.
The consumer ombudsman may be contacted :
- either by completing the appropriate form on the AME CONSO website: www.mediationconso-ame.com ;
- by post to AME CONSO, 197 Boulevard Saint-Germain - 75007 PARIS.
ARTICLE 14 - IMAGE RIGHTS
You expressly authorize the campsite to use any photos of you or your children that may be taken during your stay for the campsite's publicity purposes. If you do not agree, please let us know on arrival.
ARTICLE 15 - PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE
The Customer acknowledges that, prior to placing an Order, he/she has been provided, in a legible and comprehensible manner, with these General Terms and Conditions of Sale and with all the information and details referred to in articles L 111-1 to L111-7 of the French Consumer Code, in addition to the information required in application of the decree of 22 October 2008 relating to prior consumer information on the characteristics of rental accommodation in open-air hotels, and in particular :
- the essential characteristics of the Services, taking into account the communication medium used and the Services concerned ;
- the price of the Services and related charges;
- information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if not obvious from the context;
- information on legal and contractual warranties and how they apply; the functionalities of the digital content and, where applicable, its interoperability;
- the possibility of resorting to conventional mediation in the event of a dispute;
- information on termination and other important contractual conditions.
The fact that a natural person (or legal entity) places an order on the www.camping-leshirondelles.com website implies full acceptance of these General Terms and Conditions of Sale, which is expressly acknowledged by the Customer, who notably waives the right to invoke any contradictory document, which would be unenforceable against the Service Provider.
